Sometimes, a file won’t open on your device because the device that the file was created on used software that your device doesn’t have.įor example, in Word, you want to view a PDF file that’s attached to an email message. If you can rule out file corruption as the culprit, check for file associations and unrecognized file formats. Workaround 4: Open unrecognized file format By doing this, you won’t accidentally re-open the original file that hasn’t been reformatted. To avoid confusion, name the new file something distinctive, and archive or delete the damaged version. However, keep in mind that by saving the file as a new document, you are creating a different file. You have to do this only one time to make sure that the document will now function correctly on your device. On the Save as type list, select Word Document. Select the new file that’s saved as a Rich Text File, and then select Open.
Step 2: Resave the file as a Word document
Select Save, and then select File > Close. For example, select Rich Text Format (*rtf).
On the Save as type list, select the desired file format. Navigate to the file location that you want to save in. On the File menu, select Save as > Browse. On the File menu, select Open, and then locate and open the damaged file. You might be able to rescue a damaged file by resaving it in a different file format, and then reverting it to the original format. Workaround 3: Change file format and resave To do this, begin working on the file, and make sure that everything is working as expected. After you repair the document, workbook, or presentation, it’s important to verify that the issue has been resolved successfully. This option repairs the damage to the file, and then opens the file. Select the file, select the Open menu at the bottom of the window, and then select Open and Repair. On the File tab, select Open > Browse to locate the damaged file. Workaround 2: Manually access, open, and repair
To work around this issue, try any of the following workarounds. This limit includes the three characters that represent the drive, the characters in folder names, backslash characters between folder names, and the characters in the file name itself.
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